A. Terms & Conditions (Services)
Terms & Conditions – Axis AI Systems Pty Ltd
These Terms & Conditions govern the provision of services by Axis AI Systems Pty Ltd ACN 693 455 944 (“Axis AI Systems”, “we”, “us”, “our”) to any person or organisation that engages us (“Client”, “you”, “your”). By using our website or purchasing our services, you agree to be bound by these Terms.
1. Services
We provide AI and technology consulting services, including but not limited to:
- AI chatbot development
- AI voice agent development
- Custom AI agent development
- Related consulting, implementation, integration and support services.
We may update or change our service offerings from time to time. Any proposal, quote or statement of work (“SOW”) describing specific deliverables forms part of these Terms.
2. Proposals, Quotes & Scope
2.1. Any proposal or quote issued by us is valid only for the period stated (or 14 days if no period is stated).
2.2. The scope of work is limited to what is expressly described in the proposal/SOW. Any work outside that scope will be treated as a change request and may incur additional fees.
3. Client Responsibilities
You agree to:
- Provide accurate, complete information needed to deliver the services
- Nominate a key contact for approvals and decisions
- Provide timely feedback and access to systems, data and third-party tools where required
- Ensure that your own systems, infrastructure and content comply with all applicable laws.
4. Fees & Payment
4.1. Fees will be as set out in our proposal, quote, SOW or on our website at the time of purchase.
4.2. We may require a deposit or upfront payment before work commences.
4.3. Unless stated otherwise, all prices are in Australian dollars (AUD) and exclusive of GST.
4.4. Invoices are payable within the timeframe stated on the invoice. If no period is stated, payment is due within 7 days of the invoice date.
4.5. We may suspend work, withdraw access to deliverables, or delay launch if invoices remain unpaid.
5. Cancellations & Refunds
5.1. Once a project has commenced, fees already paid are generally non-refundable, except as required by Australian Consumer Law.
5.2. If you cancel before work has started, we may refund part of any upfront payment, less any reasonable administration or preparation costs already incurred.
5.3. Ongoing or subscription-style services may be cancelled in line with the notice period set out in the relevant agreement or product description.
6. Intellectual Property
6.1. All background IP, methodologies, frameworks, code libraries and tools used by us remain our property.
6.2. Subject to full payment of all amounts owed, we grant you a non-exclusive, non-transferable licence to use the specific deliverables created for you for your internal business purposes.
6.3. You are responsible for ensuring you have the necessary rights to any content, data or trademarks you supply to us.
7. Use of AI & Data
7.1. Our services may integrate or rely on third-party AI platforms and APIs. Their terms and policies will also apply.
7.2. You are responsible for how you and your end users use any AI tools we implement, including compliance with privacy, data protection, consumer and advertising laws.
7.3. AI outputs may be probabilistic and can contain inaccuracies. You must implement appropriate human review and governance where outputs are used for important decisions.
8. Confidentiality
Both parties must keep confidential any non-public information received from the other party in connection with the services, except where disclosure is required by law or with written consent.
9. Liability
9.1. To the maximum extent permitted by law, we exclude all warranties not expressly stated in these Terms.
9.2. Our liability for any claim arising out of or in connection with the services is limited, at our option, to:
- re-supplying the services; or
- paying the cost of having the services re-supplied. 9.3. We are not liable for any indirect, consequential or special loss, including loss of profit, revenue, data, or business opportunities.
10. Third-Party Services
Implementation may require third-party platforms (e.g. hosting, payment gateways, CRM tools, messaging providers). You are responsible for maintaining those accounts and agreeing to those providers’ terms.
11. Termination
We may suspend or terminate services if:
- you breach these Terms and do not remedy the breach within a reasonable time;
- we reasonably suspect fraud, misuse or illegal activity; or
- required payments remain outstanding.
12. Governing Law
These Terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.
13. Changes to These Terms
We may update these Terms from time to time. The latest version will be published on our website and will apply to new engagements from the date of publication.
Publish/update.